App licence

Which app licence applies

The Apple Standard Licensed Application End User License Agreement applies to an App Store app unless an applicable custom licence is provided through the store. Consult the licence attached to your download. A website page does not, by itself, register or replace a custom licence in App Store Connect.

This page explains Apexflow-specific listening permissions alongside the applicable Apple licence and our Terms of Use. It is not a claim that a separate custom App Store EULA has been configured. Mandatory law takes precedence; this explanation does not displace a controlling Apple licence provision.

The app provider and your relationship

Lumenshore Limited provides Apexflow and is responsible for its own content, service commitments and support. Apple provides the App Store and related platform services. Store availability does not make Apple the creator of our soundscapes or operator of our account service.

For an app, account or accessibility question, contact us. For billing, subscription-management or refund steps, use Apple’s relevant route as well. These practical routes do not reassign responsibility that law places on a supplier. Our legal identity and contact routes appear below.

Scope of your permission

Use the app on compatible Apple devices you own or control, subject to the applicable licence and store usage rules. Permitted sharing or managed-device use depends on those rules and the particular offer; a personal account is not a general multi-user commercial licence.

Our content permission is for personal, non-commercial listening through provided playback and download features. Paid content also requires valid entitlement. Make copies only where the feature, licence or mandatory law permits. Rights not granted remain with Lumenshore and the relevant rights holders.

Recordings, artwork and other materials

An album, recording, composition, world, name or design is not sold outright through Royal. Enjoy it within the permitted experience, but do not distribute it as a standalone asset, claim authorship, sell copies or grant rights you do not hold.

Personal listening does not grant synchronisation, broadcast, public-performance, commercial-venue or production rights. Obtain separate permission for use in a film, social video, podcast, game, gym business or other public/commercial setting. Applicable statutory exceptions remain available.

Restrictions and lawful exceptions

Do not bypass content protection, authentication or entitlement checks, extract protected downloads, redistribute the app outside permitted store rules, access another person’s account, remove ownership notices or falsely imply endorsement.

Copying, modification and reverse-engineering restrictions remain subject to rights that law or an included open-source licence makes non-excludable. Nothing here prevents a lawful accessibility accommodation or interoperability activity to the extent it must be permitted. Ask us if you need permission beyond ordinary listening.

Third-party components and notices

Third-party software and materials may have their own notices and licences. Those terms continue to govern the relevant component. Additional rights under an open-source licence are not removed by these product terms.

A component licence does not automatically cover proprietary recordings, artwork, branding or hosted services. Contact us for help identifying a notice or obtaining information a component licence requires us to provide.

Updates and compatibility

Updates can correct faults, improve security and adapt to supported systems. Use supported versions and read material compatibility information before updating. We do not promise indefinite support for every device or operating-system version.

Changes affecting an existing purchase remain subject to digital-content law and our Terms of Use. A replacement version is not permission to remove paid benefits arbitrarily or charge for a remedy the law requires. Any separate licence properly applicable to an update must be presented as required.

Royal and entitlement

Installing the app does not purchase Royal. Free listening and paid entitlement are separate; the purchase sheet explains the subscription and local price. Royal renews through Apple unless cancelled under the applicable purchase terms.

Restore Purchases uses the correct Apple and Apexflow accounts and can require a connection. The app licence does not promise trials, family sharing, a transferable account, lifetime access or an annual plan unless expressly included in the offer.

Offline content is protected access

Eligible downloads are for playback within Apexflow while the relevant entitlement is valid. They are not unrestricted exports or permanent purchases of recordings. Sign-out, clearing storage, changing devices, expiry or revocation can make them unavailable.

Check downloads before relying on them offline. Access can require a later online check and ends at verified expiry. A technical restriction does not eliminate remedies for content not supplied as promised during a valid paid period.

Accounts and device responsibility

Protect your device and sign-in method, and use the account associated with a purchase. Do not share credentials to give unrelated people paid access. Follow Apple’s device-transfer guidance before selling or giving away a device, including removing personal access appropriately.

Account changes and purchase investigations may need proportionate verification. Do not send passwords or codes to support. These responsibilities do not make you automatically liable for our errors or every unauthorised act beyond your control.

Information used to provide the app

The Privacy Policy explains collection, purposes, legal bases and choices; a general technical-data permission does not replace that information. Local data, signed-in history, purchases and reports are distinct. Licence acceptance is not consent to every future optional use.

Account deletion, local clearing, provider records and subscription cancellation require separate consideration. A privacy request does not require abandoning a consumer claim or agreeing to unrelated marketing or measurement.

Listening safely

Set a comfortable volume, stay aware of your surroundings and stop if uncomfortable. Avoid immersive listening where distraction creates risk, including driving and operating machinery.

Apexflow is a creative audio experience, not medical treatment, an emergency service or a guaranteed fitness, sleep or cognitive outcome. These limits do not remove responsibility to supply a functioning product as described or a mandatory legal remedy.

Apple and external services

Apple’s applicable licence and store terms determine its platform role. Our content and product-support obligations remain ours; Apple handles its store processes. Independent sign-in, payment and linked services have their own terms and notices.

We do not warrant every external service by linking to it, but cannot exclude responsibility that law assigns to us for our own integration, statements or performance. You do not have to accept an unrelated third-party offer to read policies or make a rights request.

Support and product claims

Contact Lumenshore for maintenance questions, access issues and product claims. App version, device type and steps that failed can help. No fixed support response time is promised by this licence; statutory duties and deadlines still apply.

A defective app, failure to supply, rights complaint, privacy issue or accessibility barrier must be handled by the legally responsible party. We do not send every complaint to Apple simply because it supplied the download. The Terms of Use explain complaints and remedies.

Quality and mandatory guarantees

Read any warranty wording in the applicable licence subject to mandatory protections. These can require digital content to be as described, of satisfactory quality and fit for an agreed purpose, and services to meet the standard of care required by law.

We cannot guarantee an uninterrupted connection, universal compatibility or subjective listening outcome. That is not a blanket no-refund rule. Report a defect to us and use Apple’s purchase-help process where a store refund is needed. A refund may end the associated entitlement.

Responsibility for loss

The Terms of Use explain foreseeable loss and lawful limits for personal listening. Nothing here excludes fraud, death or personal injury caused by negligence, or any other liability or remedy that cannot lawfully be excluded.

A general disclaimer cannot remove mandatory rights concerning damaged device data, digital-content faults or privacy. Controlling app-licence provisions also remain subject to non-excludable protections. This page introduces no unlimited consumer indemnity.

When permission or access ends

You may stop using the app. Cancel Royal separately through Apple to stop renewal, and make a privacy request separately for eligible deletion. Uninstalling does not itself stop subscription charges.

The applicable licence specifies when its rights end. Account restrictions remain subject to the proportionate process and mandatory remedies in our Terms of Use. Stop using content for which permission has lawfully ended and remove copies where required, while retaining records you are entitled to keep for a legal claim.

Lawful use and territorial restrictions

Comply with applicable export, sanctions, territory and store rules. Do not use the app unlawfully or misrepresent eligibility to evade a restriction. This does not invite restrictions based solely on nationality.

A lawful restriction does not permit us to misdescribe availability or disregard a required refund or notice. Contact us if a restriction appears mistaken.

Disputes and interpretation

The applicable app licence governs its own subject matter. Our product Terms of Use describe English and Welsh law and non-exclusive courts while preserving mandatory local consumer protections and access to competent local courts. This page adds no compulsory arbitration or class-action waiver.

An ineffective restriction does not remove a mandatory protection. Ownership, accrued claims and required privacy handling continue only as appropriate after use ends. You may contact a competent authority or court without our permission.

Version and changes

Version 3.0 is effective 26 September 2026. It expands listening permissions, downloads, support and consumer protections. It does not claim to change the App Store licence attached to a past download.

Material changes to an ongoing agreement require appropriate notice and any legally required acceptance. A revised page cannot silently remove an accrued remedy. Prior wording is available in the history.

Contact Lumenshore

Email support@lumenapexflow.com for support, privacy requests, accessibility barriers or legal correspondence concerning LumenApexflow. You do not need an app account or an active subscription to contact us. In-app Support remains available for product reports.

Lumenshore Limited, company number 09607326, registered in England and Wales. Registered office: Windsor House, Troon Way Business Centre, Humberstone Lane, Leicester, England, LE4 9HA, United Kingdom.

Please identify LumenApexflow, the relevant page or feature and the outcome you are requesting. For a privacy request, identify the account or information concerned without sending passwords, sign-in codes, full card details or unnecessary medical information. An authorised representative can contact us with evidence of their authority.

Routine support messages do not create a guaranteed reply or resolution deadline. Statutory privacy, consumer and accessibility duties, including applicable response periods, remain unaffected. A complaint to a regulator or a request for urgent legal relief does not require our permission.