Playback was interrupted
Return to the player and confirm the selected audio route. Apexflow is designed to preserve remaining time through calls, backgrounding, and route changes.
Support
Useful help, close to the moment it matters.
Use secure in-app reporting for product issues, the Privacy Center for data controls, or the registered-office contact for a written request.
Report from the app
Open Settings → About → Report a bug. A signed-in report can include the screen, route, app version, and limited playback context only when diagnostics are allowed. The report form blocks credential-like context and should never be used for passwords, codes, payment details, or secrets.
Common help
A soundscape feels uncomfortable
Stop playback, lower the device volume, and use Sound settings to choose a gentler comfort or sensitivity mode before trying another ritual.
Sign-in did not complete
Check connectivity and retry the same Apple, Google, or email-code method. Never send a verification code, session token, or password in a support report.
Delete local or synced data
Use the in-app Privacy Center. Local deletion and the authenticated synced-data request are separate. Product-data deletion does not automatically remove the Clerk authentication account.
Privacy and account requests
Use the in-app Privacy Center to clear eligible local data or send an authenticated request to delete synced Apexflow product data. To request access, correction, or separate deletion of the Clerk authentication account, send a written request identifying the account to the registered office of Lumenshore Limited: Windsor House, Troon Way Business Centre, Humberstone Lane, Leicester, England, LE4 9HA. We may need to verify account control before acting.
Read the Privacy Policy