A little clarity.
A way forward.

Check your device volume and connection, then press Play again. If your browser blocks media, allow playback for this site. Try a current browser, or return to Explore and choose another preview. Nothing plays automatically.

On this website, choose Explore and press the play button on any state for a 30-second sample. In the iPhone or iPad app, choose a state, select an album and set a comfortable volume. Every album and song is available for 30 free minutes each day. Closing the app does not reset the allowance.

Yes. In Settings → Sound comfort, open the offline library and choose the next batch or all available songs. Download while connected, with enough device storage, and check availability before travelling. The free daily allowance applies offline too; active welcome access or Royal gives unlimited listening. Website previews need a connection.

No. It is a listening experience, not medical care or a guaranteed route to a particular result. Choose what feels comfortable, and seek qualified advice for health concerns.

On your iPhone or iPad, open Settings, tap your name, then Subscriptions, and choose LumenApexflow. Cancel at least 24 hours before the current period ends to avoid renewal. Deleting the app or your Apexflow data does not cancel Royal.

Check that you are using the Apple Account that made the purchase and the correct Apexflow account. Open Royal in the app and use Restore Purchases. If access still looks wrong, send an in-app support report with your app version and what you see. Never send your full payment details.

Apple handles App Store refund requests. Visit reportaproblem.apple.com and sign in with the Apple Account used for the purchase. Eligibility depends on Apple’s process and your statutory rights.

An account is optional for 30 free minutes of daily listening. You can sign in with Apple or Google for account features. An eligible first account receives one 14-day welcome period of unlimited listening, with no purchase or automatic billing. Signed-in sync and Royal use your Apexflow identity.

In Settings → Account, choose Delete account and verify the request with the code sent to your account email. Choose immediate or scheduled deletion; the app shows processing until the service confirms completion. Clearing local data is separate. Other Lumenshore products and your independent Apple or Google account are not automatically deleted. If you cannot sign in or receive the code, email support@lumenapexflow.com. Deleting your account does not cancel an Apple subscription.

Use the same sign-in method you used when creating it. Check the email address, including any Apple private-relay address. Do not create a new account to recover purchases until you have checked the original sign-in. Email support@lumenapexflow.com if you cannot reach in-app Support.