Terms of Use

Your agreement with Lumenshore

These terms govern use of the LumenApexflow website and the listening and account services supplied by Lumenshore Limited. They explain the service conditions, not a transfer of ownership of our app, sound recordings or artwork. “You” means the person using or purchasing the service; “we” means Lumenshore Limited.

Lumenshore Limited, company number 09607326, registered in England and Wales. Registered office: Windsor House, Troon Way Business Centre, Humberstone Lane, Leicester, England, LE4 9HA, United Kingdom.

Read the terms before using an account feature or buying Royal. A transaction must be presented with its applicable information and acceptance steps; merely opening a policy page is not consent to optional data processing. If you do not agree to applicable service terms, do not enter the relevant transaction and contact us about any existing purchase or mandatory right.

How the documents fit together

The purchase screen identifies the product, price, subscription period and any offer that forms part of your transaction. The Privacy Policy explains personal information; the Cookie Policy explains website technologies and choices. The app licence page explains the relationship between our product terms and the Apple licence applicable to the app.

Mandatory law prevails over inconsistent wording. The applicable Apple licence governs the licensed app where it takes priority; clearly disclosed transaction-specific terms govern the relevant purchase. A short marketing statement, summary card or help answer does not exclude a statutory remedy. An additional term must be presented appropriately before it can govern a new transaction.

A few useful definitions

• App: the LumenApexflow iPhone and iPad application and its supported updates. Website: the public LumenApexflow site and its audio previews.
• Content: sound recordings, albums, artwork, text, designs and other materials made available through Apexflow.
• Royal: the optional paid subscription that provides the benefits described at purchase, while entitlement remains valid.
• Account: your Apexflow identity for signed-in features. Your Apple Account and sign-in-provider account remain separate services.
• Consumer: a person acting wholly or mainly outside their trade, business, craft or profession, as defined by applicable law.

Eligibility, permission and territory

Use the service only where lawful and where you have the legal capacity and any permission needed for the particular account or purchase. If you are not old enough to enter the relevant agreement independently, a parent or guardian must be involved to the extent required by law and the platform’s rules. Do not misrepresent your age, identity or authority. An App Store content rating is not a guarantee of contractual eligibility.

Availability can differ by country, device and store. Do not evade a lawful territorial or sanctions restriction. These terms do not announce availability in every country or a particular future launch date. If we cannot lawfully provide a paid service, applicable cancellation and refund rights still need to be addressed.

What Apexflow provides

Apexflow provides prerecorded soundscapes and imaginative visual worlds intended to accompany everyday listening, focus, recovery and movement. You choose what to play, at what volume and for how long. The website offers short, user-initiated previews; the app provides the full listening experience and eligible account and subscription features.

Listening is subjective. We do not promise a particular level of focus, sleep, fitness, productivity or emotional change. Descriptions of a world or state communicate creative intention, not a scientifically guaranteed outcome. Nothing in that distinction removes the obligation to supply content and services as described and with the quality required by law.

Devices, connections and compatibility

You need a compatible device, supported operating system and, for online features, a suitable connection. Check the current App Store listing before installing or purchasing. Carrier, data and device charges are your responsibility unless the law or a specific agreement says otherwise.

Updates may be necessary for security, compatibility or continued functionality. We give information about material compatibility requirements where required, and do not use an update requirement to avoid duties concerning digital content. Features can depend on Apple, network or device services outside our direct control. Let us know if a purchase fails to work on a device described as supported.

Accounts, sign-in and security

Local listening does not require social sign-in. Signed-in sync and Royal require an account. Provide accurate information where requested, keep access to your sign-in provider and use the same Apexflow and Apple accounts when restoring a purchase. Different sign-in methods can lead to different product accounts.

Keep credentials and access codes private. Tell us promptly about suspected unauthorised use. You are responsible for actions you authorise, but these terms do not make you automatically liable for every unauthorised act, our security failure or a loss that law assigns to someone else. We may take proportionate protective steps while account ownership is verified.

Local data, sync and backups

Preferences, private notes and other local information can remain on your device. Account sync does not mean every local record, note or downloaded file is backed up to us. Take care before clearing app storage, changing device or deleting an account; read the relevant confirmation and ask for help if the scope is unclear.

Apexflow is not an archival or emergency storage service. Maintain an appropriate copy of information you need, while respecting content licences. We remain responsible for loss or damage to the extent required by law, including where faulty digital content damages eligible device data. A suggestion to back up information is not a waiver of those rights.

Comfort, hearing and physical safety

Use a comfortable volume and take listening breaks. Stop if sound or imagery causes pain, dizziness, distress or other discomfort. Keep enough awareness of your surroundings, particularly while exercising, travelling or using headphones. Do not use the app in a way that distracts you while driving, cycling in traffic, operating machinery or performing another safety-critical task.

Apexflow is not a medical device, therapy, diagnosis, emergency service or substitute for qualified care or coaching. State names such as Recovery or Gym do not prescribe an exercise or treatment plan. Seek appropriate professional advice for a health concern, and contact local emergency services for an emergency. We do not monitor listening to detect a crisis.

Accessibility and help

We aim to make navigation, reading and playback usable with a range of devices and assistive settings. Compatibility is not identical on every platform. The Accessibility Statement describes current controls, limitations and ways to report a barrier without requiring an account.

If a barrier prevents you from understanding a purchase, cancelling or exercising a right, contact support@lumenapexflow.com for an appropriate alternative. A support route is not a substitute for meeting an applicable accessibility duty, and you do not waive a right by reporting a problem.

Free access and Royal membership

Free access includes the catalogue across all six listening states for 30 minutes each day. The daily allowance applies to audible listening, including downloaded music, and does not restart when the app is closed. Favourites, playlists and eligible offline downloads remain available without Royal.

Eligible first-time accounts receive a one-time 14-day welcome period of unlimited listening when signing in with Apple or Google. It does not require a purchase and does not automatically create or renew a paid subscription. After it ends, free daily listening remains available unless you separately choose Royal. The welcome period is account-based and does not restart when you sign out or reinstall.

Royal provides unlimited listening while its entitlement remains valid. The current paid offering is an auto-renewing monthly subscription. The actual purchase sheet, not a price in an illustration, determines the product and local offer you are buying. We do not promise an annual option, a paid-subscription introductory offer, lifetime access, family sharing or a particular future catalogue expansion unless expressly included in the offer available to you.

Price, payment, tax and currency

Apple handles App Store payment using the Apple Account making the purchase. Before you confirm, review the displayed price, billing period, taxes where applicable and renewal terms. Local pricing can vary by storefront and currency. Any illustrative price on the website does not replace the amount Apple shows for your transaction.

Currency conversion, payment-provider charges and bank fees may be set by your payment provider. We do not receive your full payment-card details or control those charges. If the price or transaction shown is unclear, do not confirm until you understand it. Contact Apple for a payment receipt or billing investigation and us for an Apexflow access problem.

Automatic renewal and offers

Royal renews automatically unless you cancel through Apple within the time required by the purchase terms. For App Store subscriptions, cancel at least 24 hours before the current period ends to avoid the next renewal. Apple can charge the renewal during the preceding 24 hours. Check the subscription screen for the applicable renewal date and amount.

The separate welcome period described above does not auto-renew. If Apple presents a subscription trial or introductory offer, its eligibility, duration and subsequent price are the terms shown with that offer. Do not assume an offer is available again after cancellation or on another account. An offer does not remove your obligation to cancel an unwanted renewal or your statutory right to challenge an incorrect charge.

Cancelling renewal

On iPhone or iPad, open Settings, select your name, then Subscriptions and LumenApexflow. Follow Apple’s cancellation steps and check the confirmation. You can also use Apple’s subscription-management link below. Access normally continues to the end of the paid period unless a refund, revocation or other applicable condition changes the entitlement.

Deleting the app, signing out, clearing local data, submitting a privacy request or deleting an Apexflow account does not cancel an Apple subscription. Cancel renewal separately. If you cannot find the purchase, check the Apple Account used to pay and contact Apple. Ask us for help if a product-access issue is making the process confusing.

Restoring a purchase or correcting access

Use Restore Purchases in the app with the Apple Account that purchased Royal and the appropriate Apexflow account. Purchase confirmation and account entitlement checks need a connection. A store receipt, an anonymous purchase-service identity and a signed-in Apexflow identity are not interchangeable evidence of account ownership.

If access is missing, contact us with the app version, relevant account and a description of what you see. Do not send full card details, passwords or sign-in codes. We may need proportionate purchase and identity verification. We do not promise to transfer a purchase between unrelated people or override Apple’s store rules, but will investigate an entitlement problem rather than ask you to buy again without checking.

Refunds and incorrect charges

Apple provides the App Store refund-request process at reportaproblem.apple.com. Refund eligibility depends on the circumstances, Apple’s process and applicable law. We cannot guarantee Apple will grant every request, and a subscription cancellation is not automatically a refund of an earlier charge.

There is no blanket “all sales final” rule in these terms. If content is faulty, not as described, not supplied, or another statutory remedy applies, those rights remain. Contact us about the service problem even if Apple also needs to handle the financial transaction. A refund or reversed purchase may remove the corresponding paid entitlement.

Cooling-off rights and immediate digital supply

Consumers in the UK, EEA and some other places may have a statutory withdrawal or cooling-off period for a distance contract. The precise rules depend on whether the supply is digital content, a service or a combination, and on the information and consent obtained at purchase. In the UK and EEA the ordinary period is generally 14 days, subject to the applicable conditions and exceptions.

Where the law allows a right to withdraw from digital content to end when supply begins, this requires the legally specified prior express consent, acknowledgement of the loss of that right and required confirmation. Downloading an app, using Face ID, or accepting general terms is not by itself a substitute for those requirements. For services started during a withdrawal period, any proportionate charge or loss of withdrawal rights must meet the applicable rules.

Use Apple’s purchase-help route and contact us if you wish to exercise a right or the purchase information was missing. Nothing here limits remedies for defective or misdescribed content after a cooling-off period has expired.

Changes to price or paid benefits

A future subscription price change follows Apple’s applicable notice and consent process and mandatory law. We do not retroactively increase a price for a completed paid period. Review a renewal notice and cancel before renewal if you do not wish to continue at the new price.

We may maintain or improve the catalogue, fix errors, respond to licensing changes or comply with legal requirements. A material reduction of paid benefits is not treated as an unrestricted right to remove what you bought. Where required, we give reasonable advance information and an appropriate cancellation, refund or other remedy. Urgent security or legal action may require a faster change with an explanation when possible.

Downloads and continuing availability

Eligible downloads are protected app content, not audio files sold for export or permanent ownership. In the app, you can prepare the next offline batch or download all available songs. Download while connected and check availability and device storage before travelling. Free daily listening limits still apply offline; an active welcome period or Royal removes that daily limit. Unlimited access can require online verification and ends at the verified expiry, after which the free daily allowance applies.

Storage limits, device changes, local clearing, revocation or removal of a licence can affect downloads. We do not promise indefinite offline availability, a fixed file size or the permanent availability of every track. Website previews require a connection. If a material availability problem affects a paid period, tell us so we can assess a remedy under the purchase terms and applicable law.

Your personal listening licence

Subject to the applicable app licence, these terms and a valid entitlement where required, you may access and listen to content for personal, non-commercial use through the features we provide. You do not acquire ownership of a recording, composition, visual asset, brand or software by accessing it or paying for Royal.

Do not redistribute or sell content, extract protected audio, bypass access controls, present our recordings as your own, or use them in a public performance, commercial venue, broadcast, video, game or other production without the necessary separate permission. Mandatory statutory exceptions and permissions in an applicable open-source licence remain unaffected. Contact us before assuming a personal subscription grants a commercial licence.

Ownership, credits and permissions

Rights in the service, its design, code, artwork, recordings, text and trade marks belong to Lumenshore or the relevant rights holder. The service may include licensed components or materials subject to additional notices. We reserve rights not expressly granted, subject to mandatory law.

Do not remove ownership notices or imply a partnership or endorsement without permission. A link to a public page is different from copying its artwork or audio. If you need permission for a specific use, describe the content, audience and intended distribution so we can assess the request.

Using Apexflow responsibly

Use the service lawfully and respect other people’s rights, privacy and safety. In particular, do not:

• Access another person’s account, impersonate someone, obtain credentials by deception or make a fraudulent purchase or refund request.
• Introduce malicious code, interfere with playback or infrastructure, overload the service, or bypass authentication, entitlement or reasonable rate controls.
• Harvest account information or protected content, or automate access in a way that disrupts the service or infringes rights.
• Send unlawful threats, harassment, discriminatory abuse, confidential third-party records or knowingly false infringement reports through support.
• Reverse-engineer or circumvent protections except where applicable law or a component licence expressly permits it; a restriction cannot remove a non-excludable interoperability right.

Reporting a security concern

Report a suspected vulnerability to support@lumenapexflow.com with enough detail to understand it, avoiding live credentials and unnecessary personal information. Stop testing if it risks disruption or exposure of another person’s data. Do not publish private records as proof of a problem.

This contact route does not authorise intrusive testing, social engineering, accessing other users’ accounts or a paid security engagement. We can agree an appropriate scope separately. Good-faith reporting does not excuse harmful conduct, and these terms do not restrict legally protected research or reporting.

Reports, feedback and material you send

You retain rights you hold in a support message, suggestion or other material you send. You give us the limited permission needed to receive, store, review and respond to it, and to use non-confidential product suggestions to improve the service without an obligation to pay for an unsolicited idea. We do not acquire ownership of your private notes merely because you use the app.

Only send material you are entitled to share. We do not claim an unrestricted public marketing licence over your private support correspondence. Personal information is handled under the Privacy Policy, and any use of an identifiable testimonial or case study requires an appropriate separate basis and permission where needed.

Copyright and other rights complaints

If you believe content infringes your rights, email support@lumenapexflow.com. Identify the work or right, the specific Apexflow content or page, why the use is unauthorised, your contact details and your authority to act. Provide a good-faith explanation and any legally required statements for the procedure you invoke.

We may seek clarification, contact the relevant rights holder and restrict disputed content while assessing a credible complaint. We do not treat a bare allegation as proof, and knowingly misleading notices can harm other people. This address is a general rights-reporting route, not a claim that a statutory agent registration has been completed in every jurisdiction.

Privacy and your choices

The Privacy Policy explains what information is local, what account services receive, how purchases and reports are handled, and how to exercise your rights. Optional website measurement is off unless allowed through Privacy choices, subject to browser privacy signals. Accepting these service terms is not consent to optional measurement.

An account-deletion request is separate from local clearing and subscription cancellation. Some support, request or provider records can require additional handling or lawful retention. We explain those distinctions rather than promise that removing one account erases all information everywhere.

Apple and other services

Apple’s store and payment terms, the applicable app licence, and the terms of your chosen sign-in provider govern their respective services. External links have their own notices. We do not control a third party simply because we link to it, but remain responsible for our own obligations and for services performed on our behalf to the extent the law requires.

Apple is not the operator of Apexflow’s listening content or our support service. Direct an Apexflow feature or account question to us; use Apple for store billing and subscription-management steps. The app licence page explains the applicable Apple relationship without suggesting that this website itself changes the licence registered for your App Store download.

Availability, maintenance and changes

We aim to keep the service reliable but cannot promise uninterrupted operation, zero errors or compatibility with every future device. Maintenance, security work, third-party outages or events outside reasonable control may affect access. We take reasonable steps to reduce avoidable disruption and address problems.

We may make proportionate changes for security, legal compliance, compatibility or product improvement. Changes to paid features remain subject to the price-and-benefit provisions and mandatory digital-content rules above. A general availability statement does not remove a right to repair, replacement, repeat performance, price reduction, refund or other remedy where applicable.

Protective restrictions and suspension

We may restrict access where reasonably necessary to protect accounts or the service, investigate a credible serious breach, address unlawful conduct, prevent fraud or comply with a legal requirement. The measure should be proportionate to the risk and, where practical, limited to the affected feature or account.

We normally explain the reason and how to contact us or correct a remediable issue, unless doing so would create a security risk, prejudice an investigation or be unlawful. Ask for review if you believe a restriction is mistaken. We do not use suspension as an arbitrary way to retain payment while refusing a service we are required to supply.

Ending use, account closure and discontinuation

You may stop using the service at any time, cancel renewal through Apple and request account deletion separately. Stopping use does not itself resolve an outstanding charge or delete records that lawfully need separate handling. When a paid entitlement ends, the corresponding paid access and protected downloads may stop; free access is governed by the then-applicable offering.

We may end an account or service for a serious or repeated breach, a legal prohibition, an unresolved security risk or a decision to discontinue the product. Where reasonably possible and legally required, we give notice, an opportunity to address a remediable breach, and information about relevant data access and paid-period remedies. An urgent lawful restriction may take effect sooner.

Terms that by their nature need to continue, such as accrued payment rights, content ownership, privacy duties and dispute provisions, survive only to the extent appropriate and enforceable. Termination cannot cancel a mandatory claim you already have.

Digital-content and consumer guarantees

If you are a consumer, applicable law may require digital content to be of satisfactory quality, fit for an agreed purpose and as described, and services to be performed with reasonable care and skill. It may give remedies for failure to supply, faults, incompatibility with stated requirements or harmful unauthorised changes. Those protections remain in force.

In the UK, the Consumer Rights Act 2015 and applicable distance-contract rules can provide such rights. Consumers elsewhere, including the EEA, Australia and New Zealand where the relevant law applies, may have non-excludable local guarantees and remedies. A warranty disclaimer or governing-law clause cannot remove them. Contact us with the problem and remedy sought; you do not need to quote a statute.

Our responsibility and limits

We are responsible for loss or damage for which applicable law makes us responsible, including reasonably foreseeable loss caused by our breach or failure to use required care. A loss is foreseeable where it is an obvious consequence or was within the parties’ reasonable contemplation when contracting. We do not exclude responsibility for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or anything else that cannot lawfully be excluded.

Apexflow is provided for personal, non-commercial listening. To the extent lawful, we do not accept responsibility for business losses such as lost profits, revenue or business interruption arising from using a personal service for commercial purposes, or for loss we did not cause and could not reasonably foresee. This is not a blanket exclusion of personal data loss, damage to a device or consumer remedies.

We do not impose an arbitrary monetary cap on your mandatory consumer rights through these product terms or require an unlimited consumer indemnity. The applicable app licence may contain its own provisions, but non-excludable rights prevail over inconsistent wording. Take reasonable steps to limit avoidable loss; this does not shift our own legal duties onto you.

Events outside reasonable control

A serious external event, such as a widespread network failure, natural disaster or legal restriction, may prevent timely performance despite reasonable precautions. We take reasonable steps to mitigate the effect and explain material disruption when practical.

Such an event is not an unlimited exemption from responsibility. Where the law provides cancellation, refund or another remedy because paid performance cannot be supplied, that right remains. Ordinary avoidable service failures are not automatically treated as events outside our control.

Governing law and access to courts

These product terms and our relationship with you are governed by the laws of England and Wales, except to the extent mandatory law requires otherwise. If you are a consumer, you retain mandatory protections of the law applicable in your usual place of residence and any right to bring a claim in your local competent courts.

The courts of England and Wales have non-exclusive jurisdiction, subject to those consumer rights and any legally controlling provision of the applicable app licence. These product terms do not require binding arbitration, waive a lawful collective action or jury right, or shorten a statutory limitation period.

Complaints and resolving a disagreement

Email support@lumenapexflow.com with the account or purchase concerned, a concise explanation and the outcome you seek. We may ask for information needed to investigate. You can also use the registered-office address below. Never send a password, sign-in code or full payment-card number as evidence.

We hope to resolve concerns directly. You are not required to finish an internal process before using a statutory regulator, court, payment dispute or other remedy. Where a legally required alternative-dispute-resolution notice applies, we provide the relevant information. We do not claim membership of an unverified dispute scheme or send you to a discontinued dispute platform.

Fair interpretation and administration

If a provision is unenforceable, the remaining provisions continue only so far as lawful and fair; an invalid consumer term is not rewritten simply to achieve the same prohibited result. A delay in enforcing a right is not necessarily a waiver. A waiver of one issue does not automatically waive future issues.

You may not transfer a personal subscription or contractual obligation to another person unless the applicable platform rules, law or our agreement permit it. We may transfer rights or obligations as part of a genuine reorganisation or business transfer only in a way that preserves applicable consumer protections; we give notice where required and remain subject to any consent or remedy the law requires.

These terms, the applicable licence and transaction information describe the relevant agreement, without excluding liability for misrepresentation or legally binding pre-contract information. They do not create an employment, partnership or agency relationship. Third-party enforcement rights arise only where the applicable licence or law provides them. Headings and summaries aid navigation and do not narrow substantive rights.

Notices and language

We use an appropriate available route for a notice, such as an in-app message, account email or website notice, depending on its importance and applicable requirements. Where a durable medium or individual notice is required, a website change alone is not sufficient. Keep account contact details current and retain important purchase confirmations.

These terms are published in English. If a translation is offered, we aim to keep it consistent. A language-precedence statement cannot override a mandatory local-language requirement or the interpretation most favourable to a consumer where the law requires it.

Changes to these terms and prior versions

Version 3.1 takes effect on 10 October 2026. It updates the current daily listening allowance, one-time welcome period, Royal benefits and offline access. Earlier versions 2.0 and 3.0 remain available in the policy history. The date of a revised page does not silently rewrite a completed purchase or remove an accrued right.

We may revise terms for a genuine legal, security, platform or product reason. Material changes are notified appropriately, and we seek agreement where required. If a proposed change materially disadvantages you during a paid period, we respect applicable notice, cancellation and refund rights. Continued use is not treated as consent where the law requires a specific affirmative step.

Contact Lumenshore

Email support@lumenapexflow.com for support, privacy requests, accessibility barriers or legal correspondence concerning LumenApexflow. You do not need an app account or an active subscription to contact us. In-app Support remains available for product reports.

Lumenshore Limited, company number 09607326, registered in England and Wales. Registered office: Windsor House, Troon Way Business Centre, Humberstone Lane, Leicester, England, LE4 9HA, United Kingdom.

Please identify LumenApexflow, the relevant page or feature and the outcome you are requesting. For a privacy request, identify the account or information concerned without sending passwords, sign-in codes, full card details or unnecessary medical information. An authorised representative can contact us with evidence of their authority.

Routine support messages do not create a guaranteed reply or resolution deadline. Statutory privacy, consumer and accessibility duties, including applicable response periods, remain unaffected. A complaint to a regulator or a request for urgent legal relief does not require our permission.